Data Protection

pkpk Privacy Policy

Q: How can I request deletion of my personal information?

Send an email to support@pkpk.surf with the subject line "Personal Data Deletion Request". As long as it does not conflict with active services or legal obligations, we will act within a reasonable timeframe. Certain data types such as payment records may need to be retained as required by law.

The pkpk platform is committed to protecting your personal information. This policy clearly explains how data is collected, used, and stored.

Last Revised: 29 October 2026

1. Introduction

pkpk (referred to as "we", "our") is a platform that places strong emphasis on protecting the personal information of Myanmar players. This Privacy Policy is intended to clearly explain how your personal information is collected, used, and protected when you use the pkpk.surf website and its related services.

By accessing and using this platform, you are considered to have accepted and agreed to the terms set out in this Privacy Policy. If you do not agree with this policy, we ask that you stop using our services.

2. Types of Information Collected

We collect the following types of personal information in order to provide our services securely and improve the player experience—

2.1 Information You Provide Directly

Name, date of birth, and contact email address
Payment information (KBZPay, Wave Money, AYA Pay account numbers)
Account login and security details
Identity verification (KYC) documents such as national ID or citizenship card information
Information provided when contacting customer support

2.2 Automatically Collected Information

IP address, browser type, and version
Device information and operating system
Pages visited, clicks, and time spent on the website
Session logs and log files
Cookies and similar tracking technologies

2.3 Information obtained from third-party sources

Verified information from trusted third-party service providers may also be used to support fraud prevention, anti-money laundering (AML), and player verification processes.

3. How we use your information and why

The personal information we collect is used only for the following purposes—

Account registration, verification, and management
Processing deposits and withdrawals (KBZPay, Wave Money, AYA Pay)
Supporting player security and responsible gambling
Providing 24/7 customer support
Fraud prevention and anti-money laundering (AML)
Service improvements and technical issue resolution
Fulfilling legal obligations

We will not sell, rent, or transfer your personal information to third-party advertisers or unrelated businesses.

4. Cookies and tracking technologies

The pkpk website uses cookies to improve service quality and personalise the player experience.

4.1 Types of cookies

Essential Cookies: Required for the website to function properly. These include maintaining your login session and carrying out security checks.
Functional Cookies: Remember your personal preferences such as language settings and persistent login.
Analytics Cookies: Used to understand how players use the site and to identify and fix service issues.

4.2 Cookie controls

You can reject or delete cookies through your browser settings. However, if essential cookies are disabled, some website features may not work as expected.

5. Sharing and disclosure of information

We will only disclose your personal information in the following circumstances—

5.1 Sharing with service providers

Service providers such as KBZPay, Wave Money, and AYA Pay that process payments will only receive the information strictly necessary for the relevant transaction, and are restricted from using it for their own purposes.

5.2 Legal requests

Your personal information may be disclosed where we are legally required to do so in response to a valid legal request, court order, or criminal investigation.

5.3 Business transfers

In the event of a company merger, acquisition, or asset transfer, personal information may be transferred to the successor entity. We will notify players in advance if such a change occurs.

6. Data retention period

We may retain your personal information after a service ends for as long as necessary to fulfil legal obligations. Payment records and related data will be securely deleted after the retention period required by applicable law.

Gaming records, financial information, and KYC documents are required to be retained for a minimum of 5 years from the date the relevant activity is completed.

7. Data security measures

pkpk has put in place technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction—

SSL Encryption: All data transmissions are protected with SSL/TLS encryption
Access controls: Personal information is accessible only to staff who strictly need it
Payment security: Financial data is processed only on secure servers
Regular security reviews: The platform's security is regularly reviewed and updated
Data Minimisation: Only the data strictly necessary for the service is collected

We openly acknowledge that no data transmission over the internet can be guaranteed 100% secure. While we do our best to protect your data, if you suspect a data breach has occurred, please contact us immediately at [email protected].

8. Player Rights

As a user of pkpk's services, you have the following rights—

8.1 Right to Access

You may request to view the personal data we hold about you.

8.2 Right to Rectification

You may request correction of any inaccurate or incomplete personal data.

8.3 Right to Erasure

You may request deletion of your personal data where it is not subject to active services and does not conflict with legal obligations.

8.4 Right to Restriction

You may request that we limit the processing of your data under certain defined circumstances.

8.5 Right to Object

You may object to data processing carried out for specific purposes.

To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable time from the date your request is received.

9. Age Restriction

pkpk's services are intended for players aged 21+ only. We do not knowingly collect personal data from anyone under 21. If we discover that we hold data belonging to a player under 21, we will delete it immediately.

10. Third-Party Websites

The pkpk website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. When visiting any third-party website, please read their privacy policy carefully.

11. Policy Changes

We may update this privacy policy at any time. If significant changes are made, we will post a clear notice on the website and display the "Last Updated" date at the top of the policy page. Continued use of the service after any update will be treated as acceptance of the revised policy.

12. Contact Us

If you have any questions, requests, or concerns regarding this privacy policy, please contact the pkpk customer support team—

Email: [email protected]
Live Chat: 24/7 Myanmar-language Live Chat service on the website

We will handle your privacy concerns with care and do our best to resolve them as quickly as possible.

Privacy Protection Quick Answers

Answers to the most frequently asked questions about pkpk's privacy policy.

pkpk protects payment information processed through KBZPay, Wave Money, and AYA Pay using SSL encryption. Financial data is stored only on secure servers and is accessible only to staff who strictly need it. It is never sold or shared with third parties for advertising purposes.

We share necessary information with payment service providers who need it to process transactions. However, we do not sell, rent, or disclose data to unrelated third parties for advertising purposes. We will comply with legally required requests.

Send an email to [email protected] with the subject line "Personal Data Deletion Request". As long as it does not conflict with active services or legal obligations, we will act within a reasonable timeframe. Certain data types such as payment records may need to be retained as required by law.

You can block preference and analytics cookies from your browser settings. However, blocking essential cookies — which are required for login sessions and security functions — may cause problems with signing in, playing games, and making payments.

If a data breach is detected and confirmed, we will immediately notify affected players and provide guidance on the steps to take. If you suspect a breach has occurred, contact [email protected] right away. You can also use our 24/7 Myanmar-language Live Chat service.

For significant changes, we will post a prominent notice on the website and update the "Last Revised Date" at the top of this policy page. Check the website regularly so you stay up to date with the latest policy version.